R & R Mobile IV Hydration

R&R Mobile IV Hydration (“we,” “our,” “us”) is committed to protecting your privacy and the security of your personal and health‑related information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal information: name, email address, phone number, home address, and appointment details

• Health information: medical history, allergies, medications, and other details you voluntarily provide through our secure intake forms

• Payment information: processed through secure third‑party payment processors

• Technical information: IP address, browser type, device information, and general website usage analytics

We do not store protected health information (PHI) directly on our website.

How We Collect Information

Information is collected through:

• Website contact forms

• Appointment scheduling forms

• HIPAA‑compliant intake and consent forms (IntakeQ)

• Direct communication (phone, SMS, email)

• Cookies or analytics tools used to understand website performance

How We Use Your Information

We use your information to:

• Schedule appointments and deliver IV hydration services

• Communicate with you about your booking or questions

• Maintain accurate medical records as required by law

• Improve our website, services, and customer experience

• Comply with healthcare, legal, and regulatory requirements

HIPAA and Medical Information

Medical intake forms, treatment notes, and consents are handled through HIPAA‑compliant platforms such as IntakeQ. These systems are designed to protect your protected health information (PHI) according to federal privacy standards.

Your PHI is never stored on our website.

Sharing Your Information

We may share information only with:

• Licensed medical providers involved in your care

• HIPAA‑compliant service partners (e.g., IntakeQ)

• Payment processors

• Legal authorities when required by law

We do not share your information with advertisers or unrelated third parties.

Cookies and Analytics

Our website may use cookies or analytics tools to understand how visitors use the site. These tools do not access or store medical information.

You may disable cookies in your browser settings.

Data Security

We use administrative, technical, and physical safeguards to protect your information. Medical information is stored only in secure, compliant systems.

While we take reasonable steps to protect your data, no method of transmission or storage is completely secure.

Your Rights

You may request:

• Access to your personal information

• Corrections to your information

• Deletion of non‑medical information

• Restrictions on certain uses of your information

Requests can be sent to: richard@randrmobileivhydration.com

SMS Consent

If you opt in to receive SMS messages, you agree to receive appointment reminders, service updates, or communication related to your care. You may reply STOP at any time to unsubscribe.  Message frequency may vary based on your interactions with R&R Mobile IV Hydration.

SMS Privacy Policy:

R&R Mobile IV Hydration will not sell or share your mobile opted-in consent data with any third
parties.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.